Returns & Exchanges
At The Collagen Co., we want you to feel confident in every piece you wear; if your selection isn't the perfect fit, we offer easy returns within 30 days of delivery. All items must be in their original, unworn condition with tags attached to be eligible for a refund or store credit.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your parcel.
Package and Ship
Securely pack your items in their original packaging and drop off the box at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects the quality of your returned garments, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing