Frequently Asked Questions
Everything you need to know about your order and our premium collection.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How should I care for my Collagen Co. garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid using bleach or harsh detergents.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team.